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How Gbaazi Handles Your Account Details

We collect only what's needed to run your bKash, Nagad or Rocket deposits, verify your identity and keep your account secure — never more.

Data collection kept minimalPayment detail safeguardsAccess & correction requestsCookie & session details
Gbaazi How Gbaazi Handles Your Account Details
REACH OUR PRIVACY TEAM

Get Help With Your Data Requests

Questions about your data don't need to wait for a formal letter — our support channels handle them directly. Whether you're asking what we hold on your account or want a mobile number updated, these are the paths that get you an answer without leaving the app or browser session you're already in.

Live Chat Support Message our support team from your account dashboard on mobile or desktop to ask what data we hold or request a correction to your registered details.
Email Requests Send a written request through the contact address listed in your account settings if you want a copy of your transaction or login history checked.
In-App Account Help Open the help section inside the Gbaazi app or mobile browser to check which device sessions are linked to your account and flag anything unfamiliar.
HOW WE PROTECT DATA

Data Handling, Cookies And Account Security

Keeping your account data in order isn't a one-time task — it runs through storage, cookies, login checks and how long we hold onto a record after your last session. Here's the breakdown of each piece, including how to reach us if something on your account needs correcting or removing altogether.

Data Storage

We store your registration details and payment records on secured servers, with encryption applied to sensitive fields like your bKash, Nagad or Rocket account numbers during transfer and storage.

Cookies & Session Data

Cookies keep your login active as you move between the app and mobile browser, remember your language choice, and help our support team trace a session if you report an issue.

Account Security Checks

Every login runs through a verification step tied to your registered mobile number, and we monitor device changes so an unfamiliar login on your account gets flagged for a closer look.

Retention & Change Requests

We keep account and transaction records only as long as your account stays active or as local law requires, and you can request a correction or removal through support at any time.

Common Questions About Your Data

These are the questions we hear most often from account holders about what we collect and how it's used. If your question isn't answered here, our support team can walk through the specifics of your account directly.

We collect your mobile number, email address and the payment details linked to your bKash, Nagad or Rocket wallet, plus basic device details used to keep your login secure.

Your wallet details are only shared with the payment provider itself to confirm a deposit or withdrawal; we don't pass this data to outside marketers or unrelated third parties.

Yes — reach out through support from your account dashboard and ask for a summary of your registered details and transaction history; response depends on your local law and region.

We hold account and transaction records for as long as your account remains active, and sometimes longer where local law requires it; retention periods can vary by eligible region.

Cookies help keep your session active across the app and mobile browser and remember basic preferences; you can adjust cookie settings through your browser, though some features may need them.

Contact our support team with the detail you want corrected or removed; we'll verify your identity through your registered mobile number before making any change to your account records.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.