Reference

What Our Legal Terms Cover For You

Every account you open with Gbaazi sits inside a plain set of terms covering deposits through bKash, Nagad and Rocket, how we verify withdrawals, and how your data stays with us.

Terms of UsePrivacy PracticesWallet VerificationRegion Eligibility
Gbaazi What Our Legal Terms Cover For You
CONTACT PATHS FOR POLICY

Who To Contact About These Terms

Questions about our terms, privacy practices or wallet verification go through the same support channel you already use for account help. Live chat sits inside your account dashboard on both the browser and the mobile site, and it's the fastest way to ask about a specific clause or a rejected withdrawal. If a query needs paperwork — a wallet screenshot, an ID photo — we'll ask for it inside that same chat thread, so nothing gets lost between an app session and a browser session.

Team online

Live Chat

Open live chat from your account dashboard to ask about a specific term, a wallet verification step, or why a withdrawal is on hold.

Email Support

Send account or policy questions to our support email address listed inside your account settings, and reference your account ID for a quicker match.

In-App Help

On the mobile site, tap the help icon next to your wallet balance to reach the same support queue you'd use from a desktop browser.

DATA AND ACCOUNT SAFEGUARDS

How We Handle Your Data And Access

Your account details — phone number, wallet references, verification documents — sit behind the same login you use to reach the lobby, protected by SSL encryption on every session. We use cookies to keep your session active between an app open and a browser tab, nothing beyond that. We hold your verification records for as long as your account stays active, or as long as local law requires. If you want a copy of your data or want something corrected, message support from your account dashboard and reference your account ID.

Account Login Security

Every login runs through an OTP sent to the mobile number tied to your account, so a new device or a fresh app install always needs that one-time code.

Cookie Use

We use cookies to hold your session active between the browser and the mobile site, and to remember your preferred wallet — bKash, Nagad or Rocket — for the next visit.

Record Retention

Verification documents and transaction history stay on file while your account is active, and for a period after that as required under applicable regional rules.

Requesting Changes

To correct a detail, close an account, or ask what data we hold, open a support ticket from your dashboard and quote your registered mobile number.

Legal Questions Bangladesh Players Ask

Here are the questions we hear most about our terms, your data and account access, answered the way we'd explain them over live chat.

Access depends on the law that applies where you live and whether your region qualifies under our terms; we flag this at sign-up, and the account screen shows any restriction for your area.

We keep verification records on file while your account stays active, and for a set period afterward under regional rules. You can ask what we hold through your account dashboard at any time.

Yes — the same terms apply whichever wallet you use, whether that's bKash, Nagad or Rocket. Verification and withdrawal rules don't change based on which wallet is linked to your account.

Open a support ticket from your account dashboard, quote your registered mobile number, and tell us what needs changing. We'll confirm the request through the same chat thread.

No — the same account, the same terms and the same wallet verification apply whether you're on browser or app. Only the login screen changes; your account history stays the same.

Our terms and privacy pages are linked from the account sign-up screen and from the footer on both browser and mobile site — read them before your first deposit.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.